Terms of Service

Last updated: 08-05-2026

Welcome to ProScoop.eu. These Terms of Service apply to all purchases made through our website, social media, direct messages, WhatsApp, email, or any other sales channel operated by ProScoop.eu.

By placing an order with us, you agree to these Terms of Service.

1. Company information

This website is operated by ProScoop.eu.

Business name: ProScoop.eu
KvK number: 97315656
Email: admin@proscoop.eu
Website: proscoop.eu

ProScoop.eu sells high-protein ice cream and related products in the Netherlands.

2. Products

ProScoop.eu sells frozen high-protein ice cream products. Product descriptions, flavors, ingredients, nutritional information, allergens, prices, and availability are shown on our website or communicated through our official sales channels.

We do our best to keep all product information accurate and up to date. However, small differences may occur in appearance, texture, packaging, or product presentation.

Our products may contain or come into contact with allergens, including but not limited to milk, soy, wheat and other allergens. Customers are responsible for checking ingredient and allergen information before placing an order.

3. Orders

When you place an order, you agree that all information you provide is accurate and complete. This includes your name, contact details, delivery or pickup details, and any other information needed to complete your order.

An order is confirmed once payment has been received and you receive an order confirmation from us.

We reserve the right to refuse, cancel, or limit an order if:

the product is unavailable;
the order information is incorrect or incomplete;
there is a pricing or product information error;
we suspect misuse, fraud, or abuse of our website or services;
we are unable to safely deliver the frozen product.

If we cancel an order after payment has been made, we will refund the amount paid, unless the cancellation is due to incorrect customer information or failure to collect/receive the order as agreed.

4. Prices and payment

All prices are shown in euros. Prices include VAT, unless stated otherwise.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

Payment must be completed before the order is processed, unless we have agreed otherwise in writing.

5. Delivery and pickup

ProScoop.eu products are frozen and must be handled carefully. Delivery or pickup options, dates, times, and locations will be shown at checkout or agreed with the customer directly.

Customers are responsible for being available at the agreed delivery or pickup time. If you are not available to receive your order, ProScoop.eu is not responsible for melting, damage, quality loss, or missed delivery caused by the customer’s absence or incorrect information.

Once the product has been delivered or collected, the customer is responsible for storing it correctly. Ice cream should be placed in a freezer as soon as possible and stored at approximately -18°C.

6. Frozen product quality

We take care to prepare, package, and hand over products in good condition. Because ice cream is a frozen and perishable product, quality can be affected by temperature, travel time, storage, and handling after delivery or pickup.

PROSCOOP is not responsible for quality loss caused by:

delayed collection by the customer;
customer absence at delivery;
incorrect delivery details;
leaving products unrefrigerated or unfrozen;
improper storage after delivery or pickup;
transport or handling by the customer after receiving the product.

7. Cancellations, returns, and refunds

Because ProScoop.eu sells frozen food products, returns are limited for food safety and hygiene reasons.

Customers may request to cancel an order before it has been prepared, packed, dispatched, or made ready for pickup. Once an order has been prepared or handed over, cancellation may no longer be possible.

Due to the perishable nature of frozen food products, we generally cannot accept returns after delivery or pickup, unless the product is faulty or there has been an error on our side.

If there is a problem with your order, please contact us within 24 hours of receiving it at admin@proscoop.eu. Please include:

your name;
order number, if available;
a description of the issue;
clear photos of the product and packaging.

Refunds or replacements are assessed on a case-by-case basis.

8. Discount codes and promotions

Discount codes, giveaways, free products, and promotional offers are subject to availability and any conditions communicated at the time of the promotion.

Only one discount code may be used per order unless stated otherwise. Discounts cannot be exchanged for cash.

ProScoop.eu reserves the right to change, pause, or cancel promotions at any time if misuse, technical issues, limited stock, or other problems occur.

9. Limited promotions

If ProScoop.eu offers a limited promotion, such as free products for the first number of orders using a discount code, the promotion is only valid while the stated quantity is available.

If the promotion requires follow-up communication, such as a WhatsApp message from ProScoop.eu, the customer must provide correct contact details. Free items may be added manually to the order or arranged separately by PROSCOOP.

10. Website use

You agree not to misuse our website or services. This includes attempting to interfere with the website, placing fraudulent orders, copying content without permission, or using the website in a way that may harm PROSCOOP or other customers.

All content on this website, including text, photos, branding, logos, product names, and designs, belongs to PROSCOOP unless stated otherwise. You may not copy, reproduce, or use our content without written permission.

11. Limitation of liability

ProScoop.eu is not liable for indirect damages, loss of profit, loss of business, or damage caused by incorrect storage, handling, or use of our products after delivery or pickup.

Nothing in these Terms limits rights that customers have under mandatory consumer protection laws.

12. Privacy

We handle personal information according to our Privacy Policy. Personal data may be used to process orders, arrange delivery or pickup, communicate with customers, and comply with legal obligations.